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GOLD Customer Support

Symphony GOLD provides comprehensive customer support services and expertise to optimize your system’s performance and ensure you get the most benefit from our solutions.

Our support representatives bring decades of collective experience working with retailers, manufacturers and distributors to manage any issue you may encounter in a professional, responsive manner. We value our long term customer relationships and our goal is to provide superior customer support that ensures you get the most value from your GOLD solution.

Our services include:

  • Application training for users and developers
  • Project validation and audits
  • Best practice migration and upgrades
  • Technical support provided both on demand and on site/remote

GOLD Customer Portal

The GOLD Customer Support Portal is available 24/7/365 and available to all GOLD software users, including Apollo, ENGAGE as well as Merchandising and Category Management Customers.

Access the portal here. Need some help?

Customer Portal User Guide


Request a portal login

Please contact the Customer Support Team or email us, and include the following information: your name; company name; phone number; products you are using, including version and platform; any issues you are currently encountering.


Lifetime Support Policy

We provide guaranteed support over the lifetime of your engagement, with structured yet flexible support offerings to secure and maximize your investment while giving you the control to anticipate an upgrade path to suit your growth strategy. Download the Lifetime Support Policy to learn more.


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